FAQS

WILL THERE BE CASH POINTS?

We will have cash points available on site. These will be clearly sign posted upon your entry into the festival grounds. Please make reference to our site map for an accurate location of each individual cash point.

Can we bring alcohol

No drinks will be allowed onto the site. security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.

 

IS IT AN 18+ FESTIVAL?

Su Casa is an over 18’s event. Anyone under the age of 18 will not be allowed onto the site. Please make sure you’ve read & understood our terms and conditions for ticket purchasing. NO ID – NO ENTRY

 

LOST PROPERTY

Su Casa Festival does not take any responsibility for any lost items. All items that are found within the festival grounds are held for 28 days after the event. After this time, they are disposed of.

 

WILL I BE SEARCHED AND ID'D?

YES & YES – We will be searching everyone entering the festival grounds. You will also be required to provide VALID ID. Refusing to be search will result in no entry. No ID, No Entry.

 

PROHIBITED ITEMS

If you are in possession of illegal substances you may be arrested.

 

Prohibited Items List

• Illegal substances
-We operate a zero tolerance on drugs/legal highs 
-Laughing gas is illegal and will not be tolerated 
• Glass (of any kind)
• Any item which may reasonably be considered for use as a weapon (including penknives and cutlery) 
• Personal portable toilets
• Camping gas canisters
• Generators of any kind
• Bean bags & inflatable chairs / loungers
• Spray cans
• Laser equipment or pens
• Fireworks / flares
• Smoke canisters
• Chinese lanterns
• Klaxons / air horns / megaphones
-Or other similar items capable of making loud noise
• Personal motorized vehicles (unless a mobility scooter)
• Any animals
-With the exception of assistance dogs, are not permitted at any time
• Drones
• Large sound systems
• Unauthorised or professional film or video equipment
• Excessive amounts of alcohol
• High visibility bibs and jackets 
• Poles, banners and flags

 

VALID ID

We will be accepting the following types of ID for entry into the festival:

Current UK or Overseas Driving License/ Provisional License Photocard

Current UK or Overseas Current Passport

Overseas Only Valid National ID card

UK only 18 + PASS scheme card

Young Scot Cards

Ireland Age Card

Forces I.D Card.

 

This is line with the national Challenge 25 policy.

 

**Photocopies of ID does not count as valid ID. Must be original documents

 

Please note that bars will be operating under different rules for types of ID accepted. 

 

CAN I PARK ON SITE

No parking is available on site.

 

DISABLED ACCESS

We will have specific facilities available for our disabled customers. You’ll also have access to disabled toilets & other facilities.

 

REFUNDS

Su Casa Festival runs a no-refund policy. Once you have purchased a ticket, we do not offer refunds. If you feel like you have extenuating circumstance, please contact us.

 

WHERE CAN I PURCHASE TICKETS?

Tickets are available via this website.

 

I'VE LOST MY TICKET

All of our tickets are sent through via email. Please search your junk mail & general inbox. If you still cant find it, please contact Eventbrite our ticketing partner.

 

CAN I RE-SELL MY TICKET ONLINE?

Tickets CANNOT be re-sold. This is for the safety of our customers & not a money-making scheme. If you cannot attend and wish to pass the ticket onto a friend you need to contact us @ info@sucasafest.co.uk to change your ticket  ** please not an admin fee of £10 will be applicable **

© 2019 SU CASA FESTIVAL

Moko collect ltd, International House, 10 Churchill Way, Cardiff, United Kingdom, CF10 2HE

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